Sales Policy
The United States FDA regulates the sale of acupuncture needles to qualified practitioners of Acupuncture as determined by the states. The purchaser will need to add a healthcare practitioner license number when creating an account, or it can be left in the order notes section at checkout. The purchaser is responsible for adherence to all state and federal regulations regarding the purchase and use of acupuncture needles. The purchaser accepts full responsibility for the use, handling, disposal, and adherence to proper safety protocols and state regulations. No medical claims are intended or implied for any products sold. The purchaser also agrees to hold harmless Acurea Medical Inc and it's manufacturers from any consumer claims relating to the products and their ultimate use. We hold the right to cancel any orders based on our own discretion, including any orders shipping to freight forwarding addresses.
Shipping Policy
We ship from Las Vegas, NV USA. All of our shipments are carbon-neutral! We do our best to process orders in 1 business day (Monday-Friday). Orders placed before 12pm PST will be processed the same day. Friday orders may ship that same day or the following Monday. The shipping estimates on our website do not account for order processing or any shipping delays. Please keep in mind our shipping holidays (listed below). We are not open for in store shopping in our Las Vegas warehouse, any local Las Vegas shoppers please place your order online for next day delivery.
We offer free shipping to the contiguous United States for all orders over $250! Most of these free shipping orders ship using USPS, but we occasionally will use UPS Ground. Orders we have to ship via UPS Ground are larger orders that we are unable to fit into a USPS flat rate box so please plan ahead as UPS Ground shipping can take up to 5 business days.
Domestic Orders: We are not responsible for any package delays. There are occasional shipping delays with all couriers which is unfortunately out of our control. The shipping times provided on our website are an estimate and do not include processing time or any unforeseen transit delays. You will be responsible for any shipping fees paid or any return fees if you refuse your shipment.
International Orders: We recommend placing your order ONE MONTH in advance as shipments are frequently delayed by transit or customs and can be held for extended and unknown periods of time. We are not responsible for orders which are not received, stolen, lost, stuck in customs, or delayed in transit. We are also not responsible for any customs fees, those will be paid by you and we cannot estimate what they may be. For timely receipt of your order we strongly advise paying any customs fees due ASAP. You will be responsible for any shipping fees paid or any return fees if you refuse your shipment. You need to verify that your shipping address is correct and be aware of your country's customs rules and import policies. Understand that paying for expedited shipping to your location does not bypass international customs limitations so plan ahead with your order to ensure a timely arrival. If you select USPS instead of UPS please note there will be a longer delivery time. If using USPS your order will be tendered to your local postal service and you may or may not be able to continue tracking your order with your country's postal service website
We are unable to make any changes to your order once it has been submitted because order processing sometimes starts immediately. If you would like additional items, please place a new order. If we are able to combine shipping for the orders we will refund you any difference in shipping cost.
SHIPPING HOLIDAYS:
- New Year's Eve
- New Year's Day
- Presidents' Day
- Memorial Day
- Independence Day
- Labor Day
- Veteran's Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day
- Day after Christmas Day
Return Policy
If you need to return an item, please Contact Us or send an email to orders@acureausa.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
You should expect to receive your refund as soon as the item has been returned to us. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.
