Shipping & Returns

Return Policy

If you need to return an item, please Contact Us or send an email to orders@acureausa.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund as soon as the item has been returned to us. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.

Shipping Policy

We ship worldwide and we are located in Las Vegas, Nevada, USA. We do our best to ship orders in 1-2 business days (Monday-Friday). Please keep in mind our shipping holidays (listed below).

We offer free shipping to the contiguous United States for all orders over $200! Most of these free shipping orders ship using USPS, but we occasionally will use UPS Ground. Orders we have to ship via UPS Ground are larger orders that we are unable to fit into a USPS flat rate box so please plan ahead as UPS Ground shipping can take up to 5 business days.

Domestic Orders: We are not responsible for any package delays. There are occasional shipping delays with all couriers which is unfortunately out of our control. The shipping times provided on our website are an estimate and do not include processing time or any unforeseen transit delays. You will be responsible for any shipping fees paid or any return fees if you refuse your shipment. 

International Orders: Due to the current global situation we recommend placing your order ONE MONTH in advance as shipments are frequently delayed by transit or customs and can be held for extended and unknown periods of time. We are not responsible for orders which are not received, stolen, lost, stuck in customs, or delayed in transit. We are also not responsible for any customs fees, those will be paid by you and we cannot estimate what they may be. You will be responsible for any shipping fees paid or any return fees if you refuse your shipment. You need to verify that your shipping address is correct and be aware of your country's customs rules and import policies. Understand that paying for expedited shipping to your location does not bypass international customs limitations so plan ahead with your order to ensure a timely arrival. If you select USPS instead of UPS please note there will be a longer delivery time. If using USPS your order will be tendered to your local postal service and you may or may not be able to continue tracking your order with your country's postal service website

 

We are unable to make any changes to your order once it has been submitted because order processing sometimes starts immediately. If you would like additional items, please place a new order. We are unable to make order and price adjustments after your order has been submitted.

Coupon codes must be used at checkout. We are unable to add a coupon code or make an adjustment on the price to match the code for you after you have checked out. 

 

SHIPPING HOLIDAYS:

  • New Year's Eve
  • New Year's Day
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Indigenous People's Day/Columbus Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day
  • Day after Christmas Day